Manage the operational journey from confirmed customer order to fulfilment and delivery.
Manage the operational journey from confirmed customer order to fulfilment and delivery. Manage product catalogues, quotations, customer orders, pricing, dispatch and returns.
CRM alone does not manage stock allocation, dispatch, returns or order processing. Sales fulfilment needs accurate order status beyond the relationship information held in CRM.
Reduce fulfilment gaps and keep customers informed of order status. Follow transactions from order confirmation through delivery and reconciliation.
Typical activities and records you can organise include: